Privacy Policy

Effective Date: October 1, 2026

Flow Master Controls Inc. ("Flow Master Controls," "FMC," "we," "us," or "our") respects your privacy and is committed to protecting the information you provide when using our websites, software, mobile applications, products, and services.

This Privacy Policy explains how Flow Master Controls Inc. collects, uses, stores, protects, and shares information through:

www.flowmastercontrols.com
The mobile application
Flow Master Controls cloud services and web applications
QiBox, SOLO and other Flow Master Controls equipment and connected devices
Customer support and communications
Other products and services that link to this Privacy Policy

By using our website, applications, products, or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Flow Master Controls, we may collect the following categories of information.

Account and Contact Information

We may collect information such as:

Name
Business or company name
Email address
Telephone number
Username and account credentials
Billing and account information
Customer support communications

Device and Application Information

When you use the SOLO application or other FMC software, we may collect information about the device and software used to access our services, including:

Device type
Operating system
Application version
Device identifiers
IP address
Network information
Mobile carrier information
Connection status
Diagnostic information
Crash and error information
Application usage information

Location Information

The SOLO application may request access to your device's location information, including GPS or other precise location information, when location services are enabled and permission has been granted.

Location information may be used to:

Identify the location of a user or authorized device
Associate activity with a particular location or equipment
Support fleet, equipment, or fuel-management functions
Provide location-based functionality requested by the customer
Improve operational monitoring and reporting
Help diagnose service or equipment issues
Provide security and fraud-prevention functions
Improve our products and services

You can control whether the SOLO application has access to location information through your device's operating-system privacy settings. Disabling location access may prevent certain features of SOLO from functioning properly.

Flow Master Controls does not use precise location information for targeted advertising.

Transaction and Fuel Information

Depending on the products and services provided to your organization, FMC systems may process information associated with fuel dispensing and equipment transactions, including:

Transaction date and time
Equipment or vehicle identification
Fuel dispenser or pump identification
Fuel type
Quantity dispensed
Meter readings
Transaction status
Customer account information
Fuel card or payment authorization information
Location of the dispensing equipment

Payment and fuel-card information may be processed through third-party payment, fuel-card, banking, or authorization providers.

Information Collected From Connected Equipment

QiBox, SOLO, and other FMC-connected equipment may transmit operational information to FMC cloud systems, including:

Equipment identification
Tank or inventory information
Fuel levels
Pump status
Meter readings
Equipment status
Alerts and alarms
Connectivity information
Diagnostic information
Transaction records
Date and time information

The information collected depends on the configuration of the customer's FMC system.

2. How We Collect Information

We may collect information:

Directly from you
From your employer or organization
Through the SOLO application
Through FMC websites and web applications
Through QiBox and connected equipment
Through fuel-card and payment networks
Through service providers that support our products
Automatically through device and application technologies

3. How We Use Information

Flow Master Controls may use information to:

Provide and operate our products and services
Create and manage customer accounts
Authenticate users
Process and authorize transactions
Monitor fuel usage and inventory
Monitor connected equipment
Provide fleet and equipment-management functionality
Provide location-based functionality
Provide customer support
Diagnose equipment and software problems
Detect and prevent unauthorized activity
Maintain security
Communicate with customers
Improve our products and services
Develop new products and features
Maintain business and operational records
Comply with legal and regulatory requirements

We do not sell personal information for the purpose of third-party targeted advertising.

4. How We Share Information

We may share information with third parties when necessary to operate and provide our services.

These parties may include:

Service Providers

We may use third-party providers for services such as:

Cloud hosting
Data storage
Application infrastructure
Cellular connectivity
Customer support
Analytics
Security
Communications
Payment processing
Fuel-card authorization
Software development and maintenance

Service providers are permitted to access information only as necessary to provide services to Flow Master Controls or our customers.

Business Customers

Where FMC provides services to a business or organization, information generated through that organization's use of FMC products may be made available to that organization and its authorized users.

For example, a company using SOLO and QiBox to manage its fleet may have access to information concerning its authorized users, vehicles, equipment, fuel transactions, and associated operational data.

Legal Requirements

We may disclose information when reasonably necessary to:

Comply with applicable laws or legal processes
Respond to valid governmental requests
Protect our rights or property
Protect the safety of users or others
Investigate fraud, security issues, or unauthorized activity
Enforce our agreements

Business Transfers

If Flow Master Controls is involved in a merger, acquisition, reorganization, financing, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

5. Fuel Cards and Payment Information

FMC products may integrate with third-party fuel-card networks, payment processors, banks, and authorization services.

When a fuel card or payment method is used, information necessary to authorize and process the transaction may be transmitted to the applicable third-party provider.

Flow Master Controls may receive transaction and authorization information necessary to operate the FMC system.

Where applicable, payment-card information is handled by the applicable payment processor or fuel-card provider in accordance with its own privacy and security practices.

6. Cookies and Similar Technologies

Our website and online services may use cookies and similar technologies to:

Operate the website
Maintain sessions
Remember preferences
Understand website usage
Improve performance
Maintain security
Diagnose technical problems

We may use analytics services to understand how visitors interact with our website.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Mobile Application Privacy

The SOLO application may request access to certain device capabilities, including:

Location services
Network connectivity
Device information
Notifications
Other permissions required for specific features

The permissions requested by SOLO may vary depending on the device, operating system, application version, and features being used.

You can review and modify application permissions through your device settings.

Location Services

SOLO may request location permission to support operational, fleet, equipment, security, or other location-dependent functionality.

If you deny location permission, certain SOLO features may not function as intended.

Flow Master Controls does not sell precise location information.

8. Data Security

Flow Master Controls uses reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, use, alteration, disclosure, or destruction.

Security measures may include:

Encryption in transit
Access controls
Authentication mechanisms
Network security controls
Logging and monitoring
System updates
Security testing
Restricted employee and contractor access

No internet-based system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted to or stored by our systems.

9. Data Retention

We retain information for as long as reasonably necessary to:

Provide our products and services
Maintain customer accounts
Complete transactions
Provide customer support
Meet contractual obligations
Maintain business and financial records
Resolve disputes
Detect and prevent fraud
Comply with legal, regulatory, and accounting requirements

Retention periods may vary depending on the type of information and the purpose for which it was collected.

10. Children's Privacy

Our products and services are intended primarily for businesses, organizations, and their authorized users.

Our services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us at:

info@flowmastercontrols.com

11. Your Privacy Choices

Depending on applicable law, you may have rights concerning your personal information.

These rights may include the ability to:

Request access to personal information
Request correction of inaccurate information
Request deletion of personal information
Request information about how personal information is collected or used
Opt out of certain forms of sharing or processing where applicable
Withdraw certain permissions, such as mobile-device location access

Some information may need to be retained to comply with legal obligations, complete transactions, maintain security, or perform other legitimate business functions.

12. California Privacy Rights

California residents may have additional privacy rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Depending on applicability and applicable exceptions, these rights may include:

The right to know what personal information we collect and how it is used
The right to request access to personal information
The right to request deletion of personal information
The right to request correction of inaccurate personal information
The right to opt out of the sale or sharing of personal information
The right to limit certain uses of sensitive personal information
The right to receive equal treatment for exercising applicable privacy rights

Flow Master Controls does not sell personal information for monetary consideration and does not use precise location information for targeted advertising.

To submit a privacy request, contact:

Flow Master Controls Inc.
Email: info@flowmastercontrols.com

We may need to verify your identity before completing certain privacy requests.

California law may provide additional rights and requirements depending on whether the CCPA applies to the particular processing activity or business.

13. Do Not Sell or Share My Personal Information

Flow Master Controls does not sell personal information for monetary consideration.

We also do not use precise GPS/location information collected through SOLO for targeted advertising.

If our data practices change in the future, this Privacy Policy will be updated accordingly and any legally required privacy choices will be provided.

14. Third-Party Services

Our products may integrate with or rely upon third-party services.

Examples may include:

Cloud service providers
Cellular providers
Payment processors
Fuel-card networks
Authentication providers
Analytics services
Mapping or location services
Software and infrastructure providers

These third parties may have their own privacy policies governing information they collect or process.

We encourage users to review the privacy policies of third-party services that they use in connection with FMC products.

15. International Users

Flow Master Controls is based in the United States.

If you access our services from outside the United States, your information may be transferred to, stored in, or processed in the United States or other locations where our service providers operate.

Privacy and data-protection laws in those locations may differ from the laws in your jurisdiction.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our products, services, technologies, legal requirements, or privacy practices.

When we make material changes, we may provide additional notice as required by applicable law.

The updated Privacy Policy will be posted on our website with a revised effective date.

We encourage you to periodically review this Privacy Policy.

17. Contact Us

If you have questions about this Privacy Policy or Flow Master Controls' privacy practices, please contact us.

Flow Master Controls Inc.
Website: www.flowmastercontrols.com
Email: info@flowmastercontrols.com

Privacy Inquiries:
info@flowmastercontrols.com

Last Updated: October 1, 2026